Money-Back Assurance (Conditions Apply), Including Covered Conditions & Consultant Responsibilities
1. Scope of the Money-Back Assurance
The dLife Money-Back Assurance applies only to the following metabolic conditions, and only when explicitly marked as “Money-Back Assurance Eligible” in the client’s Program Sheet / Care Plan Annexure:
Covered Conditions:
- Type 2 Diabetes Mellitus
- Polycystic Ovary Syndrome (PCOS)
- Primary (Essential) Hypertension
- Weight Loss (Metabolic Fat Loss)
- Non-Alcoholic Fatty Liver Disease (NAFLD) – Grade 1 & 2 only
No other disease, condition, symptom cluster, or health objective is covered unless explicitly stated in writing by dLife.
2. Condition-Specific Outcome Definitions
Refund eligibility is assessed only against pre-defined, condition-specific outcomes documented at onboarding.
- Diabetes: Improvement or normalization of glycaemic markers and/or medication reduction under physician supervision.
- PCOS: Improvement in metabolic/hormonal markers and symptom resolution as defined.
- Hypertension: Sustained BP improvement and/or medication de-escalation under medical supervision.
- Weight Loss: Measurable reduction in body weight/body fat against baseline.
- Fatty Liver Grade 1 & 2: Improvement or resolution of steatosis markers.
3. Explicit Exclusions
The assurance does not apply to:
- Type 1 Diabetes
- Secondary or resistant hypertension
- Fatty liver above Grade 2
- Advanced liver disease or cirrhosis
- Alcohol-related liver disease
- Undisclosed or newly diagnosed conditions
- Any condition not listed above
4. Consultant Responsibilities
Consultants are responsible for:
- Eligibility assessment and transparent onboarding
- Personalised, realistic care plan creation
- Ongoing monitoring, adherence tracking, and course correction
- Maintaining complete documentation and audit trails
- Escalation to senior mentors or doctors when required
- Ethical delivery within dLife protocols
Failure to follow protocol may render the assurance invalid.
5. Refund Review Process
- Refund request within 7 days of final review
- Internal review completed within 15 business days
- Approved refunds are processed within 15 business days.
- Third-party costs may be excluded if disclosed upfront.
- The gateway transaction costs will be deducted from the refund amount.
6. Nature of the Assurance
- This is a structured care-delivery assurance, not a blanket medical guarantee.
- Outcomes depend on eligibility, adherence, environment, and documented execution.